In the face of an evolving threat landscape and increased attacker agility, modern incident management platforms need to have a base of essential features supported by capabilities that drive user customization, learning, flexible deployment and alignment across security functions.

This five best practices highlighted are:

• A brief overview of incident management essentials
• Why customization, learning, connectivity across security functions, and deployment are key to a modern incident management platform
• Components of an incident management vendor qualification checklist

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